Our address for sending returns is:
edelar.se
Att: DDUP Business Service AB
Transportgatan 2, Local 12-13, 25464, Helsingborg, Sweden
Quick Guidelines for returns to edelar.se:
To ensure a smooth and efficient return process, we would like to emphasize the following key points for a successful return:
- Product Eligibility:
- The returned product must have been originally sold by edelar.se.
- Please check for our distinctive TPH "P" sticker or supplier's stamp on the product. If the sticker has been removed or covered, we require proof of purchase from us to accept the return.
- Damaged Products:
- We do not accept products with damages resulting from mishandling or heavy usage.
- For example, if a phone screen assembly with a cracked screen is returned, and the reported issue is related to touch problems, we cannot accept this return as the damages likely caused the product's issues.
- Reason for Return:
- Each product must be accompanied by a description of the reason for return.
- You can include an attached note for each product or provide a list matching each product to a description. A post-it note securely attached to the packaging is also acceptable.
- It is the customer's responsibility to ensure that each product has a clear and accurate reason for returning.
- Unused Products:
- Unused products are not eligible for return unless prior communication is made with us.
- If you wish to return unused products, please contact us to discuss the reason before sending them back. Returns of unused products without prior communication will be rejected.
- Provide Your Name:
- Please write your registered name on our website either on the returns box or in a document enclosed in the box.
- This helps us identify the sender and avoid unnecessary delays or uncertainties in processing your return.
- Secure Packaging:
- Ensure that the returned products are well-packed, preferably in their original packaging or an equivalent.
- Insufficient packaging that leads to damage during shipping will not be eligible for replacement or refund.
- Use a sturdy box filled with appropriate packing material to prevent the products from moving and damaging each other.
- Rejected Returns:
- Rejected returns will be stored for two weeks after we send the Return Merchandise Authorization (RMA) report.
- During this period, customers should inform us of their preferred action for the rejected products.
- If no instructions are received within the two-week period, the rejected products will be disposed of.
- Review Your Order:
- Upon receiving your order from edelar.se, please carefully review it within one week.
- Check for any discrepancies, such as missing products, incorrect products, or incorrect quantities, caused by mistakes in the order or during our warehouse packing process.
- If you find any issues, contact us within one week to report and address the problem.
- Returns for these reasons outside the one-week timeframe will not be accepted. Please note that this policy is separate from faulty products, as we always reimburse customers for any faulty items purchased from us
Following these guidelines will expedite the RMA process, ensuring a faster reimbursement for you as a customer.
Full Return Policy
Thank you for choosing edelar.se. We strive to provide you with the best warranty and return policies to ensure your satisfaction with our products. Please read our return policy carefully to understand the specific terms and conditions for different categories of products.
- We only accept items sold by us that are marked with our sticker or our supplier's stamp. Returned items with removed stickers that cannot be proven to have been sold by us will be rejected.
- We apply different warranty and return policies based on the category of the products.
- For specific inquiries or special cases, please contact us at service@edelar.se.
- Our lifetime warranty covers defects in materials and workmanship for specified categories without time limit.
- Lifetime warranty applies to spare parts for mobile phones and laptops.
- Batteries, accessories, repair tools, and other products may have specific warranty terms or customized requests outlined in their product descriptions, which supersede the terms described here.
Key Points for the Lifetime Warranty Return Policy:
- Returned products (RMA) must not have any man-made damages caused by careless or unprofessional handling.
- edelar.se will check the RMA and issue a report within 20 working days of receiving the products.
- RMAs that are rejected due to being non-defective or showing man-made damages will be returned to the customer with their next order or replacement package.
- Rejected products will be kept for 2 weeks after the RMA report has been sent to the customer. If no instructions are received within this period, the rejected products will be disposed of.
- Man-made damages include any damage that can cause functional defects, such as big scratches and dents resulting from excessive force that can damage other parts of the product.
- Shipping cost for RMAs sent to edelar.se is to be paid by the customer.
- Please include a list of returned items and their defects with the shipped products, along with information about the sender.
- Customers can choose between credit, refund, or replacement for accepted returns.
- The refund and credit value for the RMA will be calculated based on the price at the time of the RMA check.
- Our 12-month warranty applies to most products without specific notes from edelar.se.
- These terms allow customers to return products ordered within 12 months due to functional failures or defects.
- Products may have specified information about returns and warranty in their product descriptions, which supersede the terms described here.
Key Points for the 12-Month Warranty Return Policy:
- Returns must be made within 12 months after the purchase.
- Returned products (RMA) must not have any man-made damages caused by careless or unprofessional handling.
- edelar.se will check the RMA and issue a report within 20 working days of receiving the products.
- RMAs that are rejected due to being non-defective or showing man-made damages will be returned to the customer with their next order or replacement package.
- Rejected products will be kept for 2 weeks after the RMA report has been sent to the customer. If no instructions are received within this period, the rejected products will be disposed of.
- Man-made damages include any damage that can cause functional defects, such as big scratches and dents resulting from excessive force that can damage other parts of the product.
- Shipping cost for RMAs sent to edelar.se is to be paid by the customer.
- Please include a list of returned items and their defects with the shipped products, along with information about the sender.
- Customers can choose between credit, refund, or replacement for accepted returns.
- The refund and credit value for the RMA will be calculated based on the price at the time of the RMA check.
- Some products from edelar.se have a limited warranty, primarily equipment or machines of larger size and weight that are difficult to repack and transport or have a limited warranty from the supplier.
- Limited warranty terms will be specified in the product detail page or in some kind of agreement with the customer ordering it.
- We will not accept returns for these products for any reason. If you notice any incorrect information in the product description, please inform us to make necessary corrections.
- Our RMA department checks both the cosmetic and functional conditions of returned items.
- While we accept items with signs of normal usage, we consider the following conditions as man-made damages and reject the return:
- Cracks, broken corners on the glass surface, frame, or other parts.
- Bent, lost, or broken connectors or flex cables.
- Damaged screw holders, scratched paint.
- Missing small parts or incomplete returns.
- Scratches that are deep enough to be felt with a fingernail.
- Lines, stripes, or other internal screen damages due to incorrect mounting.
- We highly recommend testing the parts before the final assembly of the device. If any defects are found, set the part aside and process it as an RMA.
If you have any questions or require further clarification, please contact us at service@edelar.se. We appreciate your cooperation in adhering to our return policies and thank you for choosing edelar.se as your trusted supplier.
